What does an Operational Manager do

What does an Operational Manager do

Business operations managers are the go-to people in any kind of business. The major objective of this position is to make a company more effective and efficient with strategies that can result in fewer efforts and money. They coordinate with various departments within a company to meet the ultimate goal of the company or a specific task assigned. Regardless of the industry, every business needs them, may it be an MNC or a startup. To begin talking about the tasks in hand for an operational manager, one of the crucial tasks is to analyze and monitor the running operations and devise multiple ingenious strategies for improvement. Their job description includes understanding general business operations, hiring people, addressing budget matters, negotiating contracts, and guiding work teams for projects. They also make strategic decisions and the related directions about what customers are most likely to buy and also they create company policies to help the staff operate efficiently.

An operations manager should be able to visualise the consequences for each action s/he initiates and take full responsibility for the outcomes.

An operation manager day starts with the following responsibilities and authorities,

  1. Review of yesterday’s target achievement against the plan and analyzing the gaps 

  2. Review with colleagues and subordinates about the current day’s issues for executing the plan and finding solutions

  3. Review with supplier departments for the smooth functioning of the plan

  4. Shop/office floor visit at least twice in a day to ensure everything is going smooth and also to ensure cleanliness

  5. Review with customer department for necessary corrective action and preventive action which has affected their performance

  6. Once next day plan arrives, then discussion with subordinates for shortcomings

  7. Review of next day plan shortcomings with supplier departments for ensuring all the shortcomings for next day plan or modification if required and posting the updates to the CEO.

  8. Discussion with subordinates and colleagues about improvement activities in their department

  9. Daily meeting with support departments for resolving their issues and reviewing their performance.

Traits to have: outside the box thinking, strong management for time, people’s person, leadership, team management.

Written By

Jasmine Bano

A writer with 9+ years of stained experience on paper. She's been into copywriting and content for advertisement with 20+ brands. Apart from the ad copies, she also writes blogs which, considering why you're reading this, makes perfect sense. She's best known for writing fiction, non-fiction, advertising copies, ad campaigns, and has won the best writer award from her former companies three times. She was also a semi-finalist for "Bumble's most influential women in India" in the year 2019. Apart from writing, you can find her running "Womeant" (a social initiative for women empowerment) and educating street kids to pass time.


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