Lean Six Sigma for IT Sector: Introduction and Applicability

Lean Six Sigma for IT Sector: Introduction and Applicability

The world is marching ahead with Technological Advancements at a tremendous pace. There has been a flood of new innovations across all sectors – especially in the IT and service sectors.  With the onset of Emerging Technologies, World is experiencing a revolution in innovative concepts to shape our future.

As the technological advancement scales new heights, the Competition has transformed into a new dimension. In this scenario, Value add business is the new Jargon to be competitively innovative.

Lean Six Sigma is one of the methodologies where a value stream of cost optimization can be imbibed into any process resulting in effective cost management. This enables Business Enterprises to expand into new horizons with an effective competitive edge.

What is Lean?

LEAN is the elimination of all forms of non-value-added work from the customer perspective in business transactions and processes.

In a typical business process, when the critically evaluated majority of the activities are non-value added.




Lean concepts generally focus on elimination of MUDA  - Japanese terminology for Non-Value Added ( NAV) Wastes.  In the Manufacturing Sector, there are 7 NAV’s and  Services and IT sector follows Eight Muda as follows:


What is Six Sigma?

SIX SIGMA is a Statistical Based Methodology used to reduce Variation & Eliminate Defects in business transactions and processes.

The variation is the range of difference between the Statistical Mean and all data points that are used to calculate the Mean. Defects in the ProcessProcess VariationSix Sigma is a Process Improvement Tool.  It focuses on the reduction of process variation through a systematic data-based approach. The methodology involves statistical techniques to identify the root causes and its reduction. Two key terminologies are critical in any process.

For Example: 

The Defect is a measurable product or service characteristic that does not meet a clearly defined customer specific requirement. In Six Sigma, defects are measured by evaluating the DPU (Defects per unit) and DPMO (Defects per Million Opportunity). If the process has to be at a level of 6 Sigma, then then it has to be 99.997% accurate.



What is Lean Six Sigma:

LEAN SIX SIGMA is a Management concept Used to Effectively Improve Business Processes based on the combination of the different tools of LEAN and SIX SIGMA.

The key LEAN tool is VALUE STREAM MAPPING and the key methodology of SIX SIGMA is the DMAIC approach.

Lean Six Sigma Evolution:


Lean Six Sigma has evolved from a Manufacturing Centric application to Software and IT segment very effectively through its expected and affirmed results. There have been a lot many IT companies embracing LSS across all their projects and creating a pool of LSS Champions. 


Knowledge of Lean Six Sigma to all team members is critical in the path of continuous improvement journey.  This Knowledge is going to be the first step for all students to enhance their skill levels and to increase their competitive capabilities over others during the start of their career.



Benefits of LEAN SIX SIGMA:


LSS Champions and Team: 


LSS Champions and Team

There are three levels of Certification:

  • Lean Six Sigma Yellow Belt Certification

    • A Two Day Training program for beginners and Students.

    • The option of both Online and Classroom training

  • Lean Six Sigma Green Belt Certification

    • An advanced  Five Day Training program 

    • The option of both Online and Classroom training

  • Lean Six Sigma Black Belt Certification.

    • A high level 10 day Training Program for Middle and Senior  Level Organization Executives 



LSS For IT Team and IT Industries: 


A typical LSS team structure in an IT company will be as below:

Few Examples of LSS application in IT Industries:


Did you find this read useful? Lets us know in the comments below.

Editor’s Note

Anyone reading this is also welcome to publish your findings or insights related to the emerging tech domains through our blog. Reach out to us at [email protected] & we will publish your articles on our website with Content Credits accorded to you. 

Written By

Mr. Purushotham Gururaj

Mr Purushotham Gururaj is a Certified Lean Six Sigma Master Black Belt from Indian Statistical Institute Bangalore.

He has an Industrial Experience of over 35 years across various Industries, both FMCG and Engineering at various Senior Management Positions. He served as a Global Head of Quality for a Multinational FMCG company and till recently he was the Head of a 300 Cr Unit outside India.

He has conducted over 100 Lean Six Sigma Training Programs and has developed many Six Sigma Champions across all Industry Segments including IT Team Leaders. He has also mentored several key Lean Six Sigma Projects adding value to industries.


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